Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.

Rate: £200 per day (inside IR35).

Duration: 6 months.

Location: Liverpool Street (1-2 days WFH).

Your role as Service Desk Engineer

• Providing first single point of contact for all IT Incidents & Requests.
• Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow.
• Managing user expectations, including following up the open call status on behalf of the user and ongoing communication of progress in a timely manner.
• Completing audited processes & procedures.
• Support for in-house and external software platforms.
• Support of workplace endpoints such as mobile devices, endpoints, AV.
• Escalating unresolved calls to the wider Infrastructure & Application Support teams.
• Creating support documentation and maintaining internal knowledgebase.
• Providing support to the administration of new starters, internal transfers and leavers.

Requirements as Service Desk Engineer

• At least 2-5 years experience working within a technical support role.
• Preferable VIP support experience or working on a busy trading floor.
• Basic understanding of Service Desk tools.
• Detail orientated.
• Excellent communication skills, especially initial point of contact and managing user expectations.
• Logical thought process and problem-solving skills.
• Familiarity with ITIL best practices.